BAC Journal > IPF Continues Serving Members During the COVID-19 Pandemic

IPF Continues Serving Members During the COVID-19 Pandemic

2021 Issue 1
International Funds

As the COVID-19 pandemic unfolded last year, the International Pension Fund (IPF), like all public operations, faced balancing operational needs while keeping the health and safety of BAC staff and community paramount. Accordingly, the IPF, in accordance with CCD Guidelines, adopted a remote work policy, which began in March 2020.

The IPF’s customer service data shows that more participants are switching from telephone and mail inquiries to accessing benefit information and communicating with the Fund office via email and the BAC Member Portal. 

Fortunately, the vast majority of IPF participants receive their monthly pension electronically with over 97% currently on electronic direct deposit. Similarly, the majority of IPF-Canada checks are sent electronically by Royal Bank of Canada. The Boards of Trustees of IPF U.S. and IPF Canada are urging you to take advantage of this service.

With the continuing challenges to the Postal Service during the pandemic, processing of new IPF and BAC Save applications may take longer than usual. Members are urged to email (as noted below) or fax to (202) 347-7339 all applications and supporting documentation to the Fund Office. The following group Emails are monitored by the respective staff of each Department for timely response:

  • Participants applying for their IPF pension should email: IPFPensionapplicantinfo@ipfweb.org 
  • Participants applying or have applied for their BAC Save Annuity should email: RSPwithdrawalapplicantinfo@ipfweb.org
  • Pensioners similarly may reach the IPF Pension Payroll Department at: PensionPayroll@ipfweb.org 
  • Participants interested in future pension estimate should email: Pensionestimate@ipfweb.org  

When corresponding, please include your six-digit IU membership or a portion of your Social Security (Insurance) Number in the email. Participants and applicants can continue to communicate with the Fund staff by phone at 1-888-880-8222. 

In addition, the Fund Office is implementing a new service for Pensioners this year with the emailing of IPF 1099 forms and IPF Canada T4-A form. The service will start with the 2021 tax year. Members in good standing can find a 2021 Form 1099 / T4-A request from here. 

The Fund appreciates your understanding and cooperation during these challenging times.